What are the responsibilities and job description for the Cargo Care Coordinator position at Xpress Global Systems, LLC?
Overview
At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service.
The Cargo Care Coordinator has the primary responsibility of reviewing, investigating, and processing quality data regarding overage, shortage, and damage freight.
Responsibilities
What the Cargo Care Coordinator will be doing at XGS...
- Investigate issues involving freight as they relate to overages, shortages, damages and misloads (problem solving)
- Determine when “APB” s (All Points Bulletins) should be initiated
- Input Exceptions into AS400 for “OS&D” freight
- Support service center management & administrators in resolution of exceptions
- Inform service center management & administrators of proper procedures in documenting and resolving OS&D issues
- Provide customer and service center support to resolve “OS&D” issues
- Process “on-hands” notifications to customers
- Perform inspections at customers to document “OS&D” issues
- Process “Return Authorization” loads
- Participate in daily dock quality audit walk
- Work on XGS site (availability to travel) while performing essential functions
- Communicate with shippers regarding any relatable quality concerns
- Dock clean ups (if applicable)
Qualifications
We are looking for ideal candidates with...
- High School diploma / GED required
- 1-3 years Clerical Experience, preferably in the transportation industry
- AS400 experience preferred
- Computer literacy required
The candidate must be able to...
- Consistently maintains excellent personal attendance records.
- Frequently lift objects weighing up to 25 pounds
- Climb stairs
- Sit for long periods of time
- Occasionally stoop, kneel or crouch
- Use hands and arms to reach for, grasp and manipulate object
- Manual dexterity to operate a computer and other office machines
- Correctable vision and hearing
- Clear and understandable speaking voice for the purposes of telephone communication
We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.
The XGS working environment...
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
