IT Manager

IT Manager
Onsite - Middletown, Connecticut, Corporate Headquarters

About XSE Group

XSE Group is an established nationwide provider of business technology solutions. Our unique integrated structure leverages tremendous buying power, superior global sourcing relationships, and a nationwide network of distribution centers to offer exceptional expertise, value, and service to our clients. We are a national leader in print, copy, scan, and fax supplies and equipment distribution. We have 40 years of business under our belt, and many of our clients have stayed with us for decades. But, we don’t rest on our laurels, and we’re already looking ahead to future transformation.

Growth . Technology . Customer

Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are – new clients, new programs, new products and services – and we need the best and brightest talent to join us on the journey.

About the Role

XSE Group is seeking a seasoned IT Network Manager to oversee the design, implementation, and maintenance of our network infrastructure. This strategic role ensures seamless connectivity, robust security, and optimal performance across all systems. The ideal candidate is a proactive problem-solver, a collaborative leader, and a technical expert who thrives in a fast-paced environment.

Key responsibilities include:

• Design, configure, and maintain LAN/WAN architecture, firewall policies, and network security protocols
• Oversee network performance monitoring, diagnostics, and system tuning to ensure uptime and speed
• Lead troubleshooting efforts and serve as escalation point for network-related incidents
• Collaborate with cross-functional teams to align network solutions with business goals
• Manage relationships with vendors and service providers for hardware, software, and connectivity
• Develop and enforce IT security standards including access control, data protection, and threat mitigation
• Ensure compliance with internal policies and industry regulations
• Plan and implement network upgrades and expansions as needed
• Document network topology, policies, and configurations
• Provide leadership and mentoring to junior IT staff

Success expectations include:

First 30 Days: Learn & Build Trust

• Understand the Landscape
• Review existing network architecture, documentation, and vendor contracts
• Audit current performance metrics, SLAs, and incident history
• Build Relationships
• Conduct 1:1s with team members, IT leadership, and key stakeholders
• Establish rapport with vendors and service providers
• Assess Risks & Opportunities
• Identify immediate vulnerabilities or compliance gaps
• Flag any quick wins (e.g. outdated firmware, low-hanging optimizations

Days 31–60: Strategize & Act

• Develop a Tactical Roadmap
• Prioritize upgrades, security patches, and process improvements
• Align network goals with broader business objectives
• Implement Early Wins
• Resolve a recurring issue or streamline a workflow
• Introduce a monitoring tool or dashboard for visibility
• Team Engagement
• Clarify roles and responsibilities
• Begin skill gap analysis and training plans

Days 61–90: Deliver & Plan Ahead

• Demonstrate Impact
• Present performance improvements or reduced downtime
• Share a quarterly network health report with leadership
• Strategic Planning
• Draft a 6–12 month roadmap for infrastructure upgrades, cloud migration, or security enhancements
• Culture & Process
• Introduce documentation standards or change management protocols
• Reinforce a proactive, service-oriented team culture

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 5 years of experience in network administration or management
• Robust experience with core Microsoft applications (e.g., Windows, 365, Active Directory)
• Experience managing virtual desktop and remote access environments
• Proficiency with Cisco, Fortinet, Ubiquiti, or similar enterprise networking tools
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, and routing protocols
• Certification preferred: CCNA, CCNP, CompTIA Network , or similar
• Excellent troubleshooting and analytical skills
• Strong communication and project management abilities
• Ability to work within all levels of the organization
• Demonstrated enthusiasm for and expression of our corporate values:
  • Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality
  • Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions
  • Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Benefits

• Total annual compensation of $85,000 - $100,000.
• Comprehensive wellness benefits including health, dental, and vision insurance
• Employer-sponsored 401(k) plan and life insurance
• Paid vacation, holiday, and sick time