What are the responsibilities and job description for the Revenue Cycle Trainer position at Xtensys?
Remote
Job Summary
The Revenue Cycle Trainer works as an integral part of the Revenue Cycle team. Responsible for training all new Revenue Cycle staff, this role assists the manager in developing, implementing, instructing, and evaluating education and training programs related to revenue cycle. This position collaborates with all departments to ensure training needs are met and provides feedback to the manager on the development of revenue cycle quality metrics and quality review processes. The individual will foster a culture of patient-centered care, quality outcomes, and service excellence through the planning, development, and implementation of key training programs and initiatives.
Key Responsibilities
Job Summary
The Revenue Cycle Trainer works as an integral part of the Revenue Cycle team. Responsible for training all new Revenue Cycle staff, this role assists the manager in developing, implementing, instructing, and evaluating education and training programs related to revenue cycle. This position collaborates with all departments to ensure training needs are met and provides feedback to the manager on the development of revenue cycle quality metrics and quality review processes. The individual will foster a culture of patient-centered care, quality outcomes, and service excellence through the planning, development, and implementation of key training programs and initiatives.
Key Responsibilities
- Lead all activities related to training, curriculum design and development, training media/formats, testing and proficiency standards, creative delivery strategies, and reporting in conjunction with the Training and Quality Manager.
- Collaborate with revenue cycle teams to identify key training opportunities; leverage data from quality monitoring, calibration calls, and observations to address training gaps and develop strategic learning curriculum.
- Track progress of training programs and continuously adapt content and cadence as needed in a dynamic, fast-paced environment.
- Ensure effective education on content knowledge, operational workflows, quality metric expectations, and customer service for both newly onboarded and existing team members.
- Apply relevant learning theories and appropriate channels (online, instructor-led, resource guides, job aides) in the design, development, and delivery of educational material.
- Conduct needs assessments, identify gaps in curriculums, and create/execute strategies to support business functions.
- Participate in special projects as assigned.
- Minimum 2 years hospital revenue cycle experience
- Knowledge of managed care industry, including payer structures, administrative rules, and government payers
- Knowledge of revenue cycle: patient access, insurance billing, payer reimbursement, cash posting, collections, denials, guarantor collections
- Proficient understanding of medical coding systems (ICD-10, CPT, HCPCS, DRG, APG, APC, revenue code structures)
- Experience with instructional design and technologies; learner-focused with ability to develop targeted materials
- Ability to guide, direct, train, and interact with staff and outside contacts
- Strong collaboration and independent work skills
- Initiative to identify barriers and provide solutions through process improvements
- Proficiency in Microsoft Excel, Word, PowerPoint
- Strong analytical, communication, and relationship-building skills
- Detail-oriented, organized, and adaptable to change
- Bachelor’s degree with 2 years of revenue cycle experience required
- Or Associate’s degree with 5 years of revenue cycle experience
- None
- Lifting up to 20 pounds, standing or sitting for extended periods, and repetitive use of hands and fingers
- Work alongside dynamic leaders and a passionate, mission-driven team
- Enjoy a flexible, high-impact role with major opportunities for growth
- Receive competitive salary, benefits, and career development pathways