Technical Writer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The Technical Writer develops clear and concise technical documentation for various audiences. They collaborate with subject matter experts to ensure accuracy and usability of documents such as manuals.

Responsibilities

Research and Information Gathering:

• Conduct thorough research on technical topics and terminology
• Gather information from various sources, such as subject matter experts, product specifications, and user feedback
• Verify accuracy of information and cross-check with multiple sources
  
  

Writing And Editing

• Use technical writing techniques to translate complex concepts into easy to understand language
• Write and edit technical documents, including user manuals, training materials, and technical reports
• Ensure clarity, accuracy, and consistency in all written materials
• Proofread and edit documents for grammar, punctuation, and spelling errors
  
  

Collaboration And Communication

• Collaborate with cross-functional teams, including developers, engineers, and designers
• Communicate effectively with subject matter experts to understand technical concepts and processes
• Simplify complex information and communicate it to non-technical audiences
  
  

Visual Aids And Formatting

• Use diagrams, charts, and other visual aids to enhance understanding of complex concepts
• Ensure consistency in design and formatting of technical documents
• Create and maintain templates for various types of technical documentation
  
  

Project Management

• Manage multiple projects and prioritize tasks to meet tight deadlines
• Coordinate with team members and stakeholders to ensure timely completion of projects
• Track and report progress on projects to management
  
  

Continuous Improvement

• Stay updated with industry trends and changes in technology
• Identify areas for process improvements and recommend solutions
• Attend trainings and workshops to enhance technical writing skills.
  
  

High Impact Behaviors

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
  
  

Qualifications

• A bachelor’s degree in English, Technical Communications, Engineering, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Proficiency in documentation software and content management systems.
• Experience working with technical staff to create documentation for end-users.
• Excellent communication and research skills.
• Ability to meticulously document and track project details and changes.
• Willingness to work collaboratively with various project teams and stakeholders.
  
  

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation