Business Intelligence Analyst

Reports to: Manager, Business Intelligence

Supervises: 0 (Direct) 0 (Indirect)

ESSENTIAL FUNCTIONS

• Develop, analyze, and modify processes, data structures, and models as needed to ensure relevance and accuracy.
• Prepare and maintain BI reporting and analysis documentations.
• Generate BI reports, dashboards, and data models with the help of BI tools and MS-Office products.
• Collaborate with a variety of key stakeholders to solve business problems and improve member experience through data mining, analytics, and modeling.
• Support the Business Intelligence Manager in finding ways for the data to be used to improve current business processes.
• Regularly conduct research into current and emerging business intelligence technologies and issues and then share your insights and recommendations with the Business Intelligence Manager.
• Analyze existing BI reporting processes and suggest improvement to the Business Intelligence Manager.
• Provide information, including standard reporting packages, queries, and ad-hoc reporting to various end-users in an appropriate form and frequency.
• Provides excellent service by demonstrating courtesy and personal concern for members’ and co‑workers’ needs and follows up to ensure those needs are met.
• Identify and resolve BI report related issues.
• Manage upgrades, modifications, maintenance, and troubleshooting of BI systems.
• Validate data warehouse system for data integrity, quality, and accuracy.

EDUCATION/ EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, Math, Statistics, Business Analytics, or related field required
  • OR two or more years of experience as a Business Intelligence Specialist
  • One to three years of experience in business intelligence analytics or a related field preferred
  • Strong experience with Microsoft Excel, SQL Server, and SSIS
  • Proficiency in data visualization tools such as Tableau, Power BI, SSRS, MicroStrategy, and Business Objects
  • Experience with Alteryx is a plus
  • Familiarity with machine learning and predictive analytics concepts
  • Solid understanding of statistical techniques such as correlation, regression, normalization, and forecasting
  • Working knowledge of data architecture, database design, data modeling, and data warehousing
  • Understanding of data security, privacy regulations, and compliance standards

OTHER SKILLS AND ABILITIES 

• Strong problem solving and analytical skills
• Excellent written and oral communication skills
• Excellent time management skills
• Strong organizational skills
• Ability to handle multiple duties and deadlines with accuracy
• Must be dependable and maintain a good attendance record

PERFORMANCE MEASUREMENTS:

• To develop and maintain data governance and quality standards for the Credit Union.
• To ensure data quality, timeliness, and insights meet end user expectations.
• To foster a data driven organization through insightful business intelligence.

 SERVICE STANDARDS:

• Own the Issue

o    Build confidence that you will help through your words and actions.

o    Minimize the team/member’s effort.

• Personalize the Experience

o    Show that you care about the person and the issue.

o    Adapt to the team/member’s pace, style, and emotional tone.

• Be Authentic

o    Be genuine.

o    Be present in the conversation to avoid sounding mechanical.

• Understand, then Solve

o    Aim for one-call resolution.

o    Address the underlying issue vs. just the request.

o    Be crystal clear on next steps.

• Be Curious to Exceed Expectations

o    Pick up on cues and clues indicating other needs.

o    Engage in conversation to discuss broader needs.

o   Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Typical office – no hazardous or unpleasant conditions.

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Supervisors as deemed appropriate may assign additional functions and requirements. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.