Retail Solutions Specialist {MA}

BILINGUAL (SPANISH/HAITIAN CREOLE) is needed! Please note on resume!

Do you have a desire to work for a growing organization in the ever-evolving wireless industry?

Want to be able to be able to put your exception customer service skills into dollar bills?

Working as a Retail Solutions Specialist is the PERFECT position for you!

Are you saying to yourself "I am definitely interested, but what is expected from me?" Keep reading!

• Every person that comes into the location is your customer- YOUR MONEY! We engage with our customers with open-ended questions to ensure we can meet and fulfill all their needs from the moment they enter and beyond the sale! Going the Extra Smile!

• Exceed monthly personal and overall store goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and achieving sales metrics.

• Participate in marketing efforts to solicit new business, including but not limited to wellness calls to current and former customers, community involvement through local events and promoting on social media platforms, outreach programs, and building the Cricket Wireless brand inside and outside the store/retail location with flyering and connecting with local businesses (B2B).

• Opening, closing, and operating the location, including but not limited to cash handling, inventory count, deposits.

• Utilizing company required platforms such as WhatsApp to communicate with store and market members (we like to brag about our sales and share best practices for the success of everyone!).

• Ensure maintenance of store appearance, back room, restrooms, and individual work area so employees and customers alike have an enjoyable experience while in the location.

• Staying up to date and knowledgeable through portals that you will be given access to as this is the best way to ensure guaranteed customer satisfaction!

• Assist in other tasks, duties, or projects as assigned by management and YAA-Connect/Cricket Wireless policies and procedures.

**Experience in the wireless industry is NOT required! You bring the motivation and drive! We provide the exceptional training and tools to ensure YOU are successful!

• Minimum of 6 months experience in retail or another environment with a strong customer service background

• Professional, energetic, and positive attitude.

• Excellent written and verbal/interpersonal communications skills.

• Flexible scheduling availability.

• Must be able to stand for long periods of time on the sales floor.

As an additional way of showing our gratitude for your hard work, we up the ante and offer the following!

• Medical, dental and vision benefits effective DAY 1 of employment!

• One (1) week of PTO after one (1) year of consecutive employment!

• UNLIMITED EARNING POTENTIAL! We do not cap commissions therefore you have the ability to earn as much as you want! (Company average is over $1000 a month!)

• Phone service and accessory discounts!

• Development and growth opportunities! We love to promote within! Your success is OUR success!

YAA-Connect is a Cricket Wireless Authorized Retail Dealer operating in multiple states nationwide with over 25 stores and continuing to grow! With a passion for meeting and exceeding customer expectations, YAA-Connect continues to be a leader in the wireless industry.