What are the responsibilities and job description for the Night Auditor position at Yankee Inn?
About Us
Based in the Berkshires of Western Massachusetts, Toole Companies continues to develop and manage a growing portfolio of quality hotel properties. As a family company, we take an active and engaged interest in our employees’ overall well-being, our guests’ complete satisfaction and delivering lodging experiences that express the beauty and character of our communities. Built on family values and our founder’s spirit of optimism and creativity, Toole Companies seeks to re-imagine the business of hospitality without losing sight of our roots and keeping an ever-vigilant eye towards the future.
Our Roots
The Toole family has been a part of the local Lenox-Lee community since the 1850’s engaging in the fields of farming, paper-making, insurance, real estate and, most recently, hospitality. Our hotel roots began in 1989 with the historic relocation and re-purposing of an 1885 schoolhouse turned French country inn (slated for demolition). Over the past 27 years, our firm has acquired, redeveloped and built properties comprising our current portfolio. With six members of the immediate family engaged in various aspects of management, a true sense of family and deep respect for both our employees and guests permeates the organization. We believe this personal connection and commitment to guest satisfaction is Toole Companies’ greatest asset and assurance of our long term success.
DUTIES AND RESPONSIBILITIES:
1. Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
2. Answer phones and place reservations.
3. Understand and become proficient with property management software system
4. Register and process guests in their assigned rooms.
5. Understands and adheres to proper credit, check and cash handling policies and procedures.
6. Respond to guest inquiries, concerns and complaints as needed.
7. Audit and balance reports from the day shifts.
8. Schedule guest wake-up calls and reservations for the following day.
9. Verify that all EOD work has been performed by other departments.
10. Run EOD computer functions so they are complete by the end of the shift.
11. Prepare guest bills for next-day checkouts and process reservation cards.
12. Balance cash drawers and record receipts.
13. Always maintain a clean, neat and organized front desk area.
14. Perform other duties as requested by management.
PREREQUISITES:
Education: High school graduate or equivalent preferred. Must speak, read, write, and understand the primary language used in the workplace.
Experience: Minimum one year of hotel front desk experience preferred, experience handling cash, accounting procedures, general administrative tasks and demonstrate strong computer skills.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16 - $18