Big Sky Thrift Retail Assistant

Big Sky Thrift is looking for an enthusiastic and detail-oriented retail assistant with strong organizational skills. This part-time role requires 1-3 years of retail experience and availability from Tuesday through Saturday during the hours of 12pm-6pm, approximately 20 hours per week. We value a community-focused mindset, and Spanish language skills are a plus.

Major Responsibilities:

• Provide outstanding customer service to all customers, ensuring a positive and memorable shopping experience.
• Create a welcoming and friendly atmosphere for customers and volunteers, fostering a sense of community within the store.
• Maintain a clean, organized, and visually appealing store layout to enhance the shopping experience and maximize revenue.
• Oversee daily store operations in the absence of the Associate Director, ensuring smooth and efficient functioning.
• Assist the Associate Director with various tasks and projects, including inventory management, merchandising, and event coordination.
• Support volunteer activities by providing guidance, training, and assistance as needed.
• Handle customer inquiries, resolve issues, and manage transactions accurately and efficiently.
• Ensure that store policies and procedures are followed to maintain a safe and secure environment for employees, volunteers, and customers.
• Contribute to a positive working environment by collaborating effectively with team members and management.

Essential Job Functions:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Manage inventory control, including receiving, transporting, processing, and displaying merchandise.
• Ensure the store, including the Conex and sorting room, is organized and clean.
• Engage with the community to promote Big Sky Thrift’s mission, values, and events.
• Provide accurate and timely information about Big Sky Thrift's services to customers and visitors.
• Accurately perform all necessary register functions and handle transactions efficiently.
• Ensure merchandise is clean, correctly displayed, and appropriately priced.
• Assist in creating attractive and creative in-store displays and visual merchandising setups.
• Support the management of volunteers during their shifts, ensuring they are actively engaged and productive.

Other Duties and Responsibilities

• Utilize information technology to record sales figures, for data analysis and forward planning.
• Handle guest questions, complaints, and issues.

• Provide a positive atmosphere in the store for guests and volunteers.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat customers and volunteers with professionalism and respect at all times.
• Communicate regularly with Associate Director.
• Perform work in a safe and high-quality manner.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Tuesday-Saturday, 12pm-6pm.
• Assist with the set-up, tear-down, and activity of special store events.

• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.