What are the responsibilities and job description for the Conference and Retreat Staff - YMCA Camp Cullen position at YMCA OF GREATER HOUSTON?
YMCA Camp Cullen: Conference and Retreats
Essential Functions:
- Welcomes guests and co-workers and provides excellent customer service by responding to questions and concerns
- Presents to the guests in clean, designated uniform with impeccable hygiene
- Acknowledges guests needs and provides effective and efficient solutions
- Provides security for the YMCA, ensuring the safety of guests, and co-workers while at the Camp Cullen. To include, but not limited to:
- Responding to situations with the possibility of removing members or non-members who act inappropriately, threaten or present a danger to others
- Responding to all incidents within the Y and completing Incident Reports
- Follows all YMCA policies and safety procedures
- Understands all emergency procedures, acts responsibly during emergency situations, and completes appropriate incident reports
- Completes business transaction related to the payment of, programs, services, etc. as required
- Accurately handles cash, checks, and credit cards and balances daily receipts
- Reports any facility needs; calls maintenance or logs work orders in facility dude, ensures that the cleaning crew is notified to vacated rooms or specific issues requiring their attention and ensures amenities are replenished.
- Has passed the UTV driving course and follows policies related to vehicle use
- If working the morning shift, ensures that any pertinent information is communicated to the afternoon shift
- If working the morning shift, ensures that the building and operations are opened and accessible to guests
- If working the morning shift, ensures that report for the day regarding check ins and check outs are available and reviewed
- If working the afternoon shift, ensures that any pertinent information is recorded and accessible to the morning shift
- If working the afternoon shift, ensures that the building and operations are secured and not accessible to guests at the end of the shift
- If working the afternoon shift, ensures that a report for the following day regards check ins and check outs have been produced
Due to the nature of our business having busy and quit periods of operation, at times some flexibility on hours may be required
Other duties as assigned
YMCA Culture & Cause Expectations
Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Hopeful-Take an optimistic or positive view of future outcomes.
Genuine–To be honest and open in relationships with others.
Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
Qualifications: Strong time management and attention to detail.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Excellent written and verbal communication.
- Ability to work with integrity, discretion and a professional
approach. Ability to work independently and be self-motivating. - Ability to work as part of a fun, high energized team.
- Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
YMCA Competencies (Leader): - Determined-To devote full strength and concentrated attention to the cause.
- Nurturing-To care for, support, and help develop through encouragement.
- Our mission and core values are brought to life by our culture. It’s who are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause driven leader you are expected to be:
- May be working for extending periods outdoors, facilitating activities.
- Talking to and building relationships with guests and staff
Position Summary:
This position is responsible providing the highest quality of guest services for all our campers. Responds to and anticipates the needs of our campers, checks in guests, checks out guests, provide loaned and rental equipment from the front desk or as a delivery service to the guests cabins. Operates the camp store. Provides meal delivery. And depending on shift time may need to facilitate evening activities and set camp fires. Embody the five core values of the YMCA of Greater Houston.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.