Membership Manager on Duty

Overview

The Manager on Duty is responsible for ensuring staff and volunteers are fostering the Y’s culture. The Manager on Duty accomplishes this by focusing on modeling our four service and engagement principles; capturing living our cause moments; enhancing Y operations; reminding and celebrating staff.  The appropriate person for this role will be able to coach and lead staff and volunteers as well as make sure that everyone follows safety standards and policies of the Y. The Manager on Duty will act as the “facility supervisor” for all departments in the absence of any other higher-ranking director or coordinator. 

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

Responsibilities

• Ensures all staff are living our cause and demonstrating our culture – how we show up and how we engage people.
• Performs value walks throughout the facility and interacts with staff and members throughout the shift utilizing the Y’s service and engagement principles
• Provides frontline staff feedback regarding service and engagement behaviors.
• Conducts cause driven tours and assists in welcome center operations during shift and in the absence of additional membership staff.
• Conducts prospective member follow up and/or member retention strategies as assigned by the supervisor.
• Serves as first point of contact for all membership or program related concerns including cancellations and relays outcome to the proper department head.
• First point of contact for any facility issues or incidents and takes appropriate next steps and follow through as needed per Pueblo YMCA procedures.
• Completes and submits the Manager on Duty Report at the end of each shift.
• Follows prescribed opening and closing protocols and ensures on going cleanliness of facility during shift.
• Reviews that all staff are at their assigned posts and reports any discrepancies (e.g., scheduling conflicts) to the proper department head.
• Attends all staff meetings and Membership Trainings as assigned

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

Qualifications

• Minimum age of 19.
• Must be available to work varying shifts (i.e. mornings, evenings, weekends and/or holidays)
• Possess the competence and confidence to supervise a safe environment for all members, program participants, volunteers and staff.
• Demonstrate the ability to cooperate and work well with other to provide a positive and safe environment.
• Strong communication and problem-solving skills with a thorough understanding of the operation of the branch and association.
• Demonstrate the skills, knowledge, and genuine willingness to assume a visible presence in the branch.
• Strong problem-solving and analytical skills to resolve conflict in a professional and positive manner.
• Working knowledge of computers and office machines.

Benefits

• 12% Employer Funded Retirement Plan (once eligible)
• Adult membership to the YMCA of Pueblo
• 50% discount on Association member rate for classes or programs that require a member fee
• Career development and training opportunities

OUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Posted Salary Range

Salary : $15 - $15