What are the responsibilities and job description for the Member Services position at YMCA of Ross County?
POSITION SUMMARY:
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. May hand out locker keys and towels; may monitor the locker rooms as required.
7. Registers members into programs through DAXKO and supports all administrative functions in DAXKO.
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: No less than 15 per week
Shift:
- Day shift
- Evening shift
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $12 - $13