What are the responsibilities and job description for the Welcome Center Associate - Northwest position at YMCA OF SILICON VALLEY?
POSITION SUMMARY:
The Welcome Center Associate is responsible for providing prompt, courteous and accurate service to the public, members and YMCA employees over the phone and in person. This includes providing information and enrolling individuals in youth development programs as well as fee-based facility programs.
ESSENTIAL FUNCTIONS:
- Answer Phone calls and direct to appropriate department
- Register members and participants for programs and services ensuring all forms and procedures are completed accurately
- Be available to work a variety of hours and willing to sub shifts for co-workers
- Attend and actively participate in monthly in-service staff meetings
- Be available to answer membership sales questions and give member tours when Member Sales staff are not present
- Performs other duties as assigned
PHYSICAL DEMANDS:
Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation; Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull; Ability to lift and carry objects up to 20 pounds.
