What are the responsibilities and job description for the Membership Representative at Candler YMCA position at YMCA of Western North Carolina?
ABOUT US
The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people regardless of age, income, or background to nurture the potential of children and teens, improve the regions health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the states largest provider of licensed school-age child care, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are committed to being an anti-racist, multicultural organization by exposing racism and fighting the constructs that perpetuate racism and affect all cultures. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values of caring, honesty, respect, and responsibility. For more information, please visit ymcawnc.org.
ABOUT THE ROLE
We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. The Membership Representative is a very important, highly visible position providing exceptional customer service to our community. Membership Representatives are the first face greeting members arriving in our facilities and are the engagement specialists at the Y. In this role, you will create a welcoming atmosphere, drive sales, and connect members to YMCA programs like swim lessons, sports, childcare, and more.
ESSENTIAL FUNCTIONS
- Welcomes and greets all members and prospective members as they enter our facilities.
- Communicates the value and benefit of the YMCA as a non-profit in the community and the benefits of a YMCA Membership
- Regularly works within our Daxko Operations software to sell and update memberships and to register participants for programs (youth sports, swim lessons, etc.).
- Understands all program offerings, pricing, business policies, and procedures and is proficient in Daxko Operations.
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Guides prospective members on highly engaged cause-driven tours, highlighting the community work of the Y and the value of a Y membership.
- Attends all staff meetings and trainings, as required.
- Performs all other duties as assigned.
ABOUT YOU
Qualifications
- Must be at least 16 years old
- GED or High School Diploma Preferred
- Bilingual English-Spanish Preferred
- A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful)
- BLS Requirement Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
- Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.
Knowledge, Skills, and Abilities
- A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
PHYSICAL ASPECTS OF THE JOB
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to clearly see, hear, and speak.
- Must be able to bend, stand, stoop, and walk.
- Ability to constantly and quickly move to various locations in and around the entire facility
- Must be able to comprehend and communicate written and verbal instructions
PART-TIME BENEFITS
- Free individual membership to all YMCA of WNC locations
- Discounted membership for household members
- Discounted program fees (swim lessons, youth sports, summer camp and more)
- Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
- Professional development opportunities through local and Y-USA trainings
The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.
