What are the responsibilities and job description for the Desktop Support Specialist position at Yochana?
Primary Responsibilities & Competencies
- Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence.
- Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies.
- Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes.
- Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA).
- Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts.
- Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services.
- Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures.
- Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly.
- Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively.
- Provide customer service support to both internal users, external customers, and vendors on Prohealth Care’s Network.
Desktop Support
Codehut IT Solutions -
Cooperstown, NY
