Senior Engagement Manager

Role Purpose and Scope:

The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the account

Main Responsibilities:

Strategic:

• Bring in Industry best-in class process knowledge and re-engineer the process towards making it self- serve and lean.
• Ideate, transform, re-structure existing and new programs from delivery lens
• Ability to modernize shared service design & deployment
• Unlock business value & elevate from administrative function of programs to making it a source of market differentiation by creating winning preposition
• Responsible for defining, coordinating & executing the go-to-market strategy & programs both cloud and off-cloud solutions
• Participate, create solutions and design frame-works for prospective clients
• Lead and represent HCL in RFI/ RFP’s and orals. Work with multiple teams to create propelling contract construct for clients
• Work with client business partners, business stakeholders, M&A teams in various capacities such as
• Incubating newly acquired or created products,
• Create target operating model, bring in strategic perspective, participate as thought leaders for growth and value add to clients
• Engage with leaders outside the scope for growth of the account

Delivery & Operations:

• Direct a team of senior Track Leads, Project Managers, Delivery Leads, Group managers of large-scale, complex global projects that involve multiple stakeholders
• Hand’s-on day to day delivery management and engagement with multiple support units within the organization to effective output
• Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
• Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
• Effectively assess and resolve high priority project risks
• Ensure projects meet success parameters and ROI targets stated in the business case
• Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
• Tap additional account growth opportunities through networking & client relationship management
• Aim at maximizing economic value and securing future competitive advantage
• Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
• Be responsible for the MBR, QBR’s , YBR’s with multiple stakeholders and decision makers
• Effective transition, pre-bid and RFP experience is a must for this role
• Drive team towards transformed state and always look for opportunity to improve and run people independent process
• P&L responsibility and account growth
• Work with GTM Management to identify and measure successful and failing strategies and identify opportunities for process improvement

Managing Acquisition/ Knowledge Transfer Projects:

• Define project objectives, project scope, roles & responsibilities.
• Outline requirements needed from sales and legal stakeholders to deliver projects on budget.
• Prepare a detailed project plan to schedule key milestones, workstreams & activities.
• Manage delivery, changes in project scope, schedule or budget, client relationship and communication with all stakeholders, ensuring the project is delivered to their satisfaction.
• Track projects and provide regular reports on their status to the project team and key stakeholders.
• Identify and mitigate potential risks.

Billing and Receivables Management / Vendor Onboarding:

• Project Management – efficiently manage the onboarding of multiple vendors thought out the lifecycle, while keeping stakeholders updated.
• Communicate the onboarding process, timelines, and resource availability with internal business partners
• Review new vendor pipeline with customer and set timelines for onboarding
• Build strong relationships with vendor partners, learning about their operational strengths, limitations and pushing them to improve their service levels for our mutual clients.

Skills, Knowledge and Abilities

• Work experience in an established Service organization with minimum 20 years of experience working within the technology industry.
• 18-23 years of leadership role managing multiple delivery teams globally
• Ability to work with multiple delivery teams spread geographically supporting regional markets
• Graduation, MBA in Operations
• Demonstrated opportunity & pipeline forecasting methodology experience
• Proven experience of Digital Transformation implementation and working in complex IT environments
• Prior experience of data scrubbing, opportunity identification, Root cause analysis, Process re-engineering, running and leading large scale transformation initiatives at a functional and organizational level
• Experience in detecting revenue recognition issues
• Experience in solution design, responding to RFP/ RFI’s
• Proven experience working in a high-volume contract administration department
• Exposure to Digital tools, RPA and other tools like ERP, CRM with good exposure of Agile methodology
• Excellent interpersonal communication, with the ability to influence at a senior level. Must be able to foster and maintain strong partnering relationships with sales and internal departments
• Teamwork and collaboration with internal and external stakeholders and getting to logical conclusion of task at hand is core expectation of the role
• Excellent analytical skills and expert proficiency in MS Office, Workspace
• Strong time management and organizing ability with the flexibility to work in a fast-paced, dynamic
• global environment
• Black/ Green Belt certification would be an added advantage

Thanks & Regards..?

Manohar Babu

Senior Resource Specialist

Yochana IT Solutions.

23000 Commerce Dr., Farmington hills, MI-48335.

Direct: 248-257-5719

Email: manohar@yochana.com || web: www.yochana.com

Connect me on Linkedin https://www.linkedin.com/in/manohar--s/