General Manager

DESCRIPTION

Join the fastest-growing yoga brand in the country, YogaSix Culver City at the new Ivy Station, in the heart of Culver City, adjacent to HBO Warner Media, across from Apple Inc and a walk away from Culver Studios! We're obsessed with making every class energizing, empowering, and fun at this LA Flagship location.

The General Manager is responsible for driving growth and revenue at the studio, including memberships, sales packages, and retail. In this fast-paced and fun role, you will drive all parts of the sales funnel, beginning with leads through closing sales, be given daily, monthly and quarterly goals, supervision of instructors and lead a sales team and coordinate grassroots events. There will also be customer service and operational aspects to the role to create an incredible Y6 experience each time a member or lead comes into the studio.  Strong customer service skills, effective communication, team orientation, and a passion for sales and service are a must! Bonus points if you love fitness and yoga as much as we do!

Job Title: General Manager

Reports to: Franchise Owner

COMPANY OVERVIEW:

YogaSix deliverss the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, encouraging, and fun. YogaSix was established in 2012 and is the fastest growing boutique yoga company in the United States.

POSITION:

The General Manager is responsible for overseeing the designated studio(s) to ensure the studio is well-maintained and that customer service standards are upheld to YogaSix standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Teachers. He/she must have strong customer service skills, knowledge of PC/Mac computers, able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service.

JOB REQUIREMENTS:

• 2 years of retail/service sales or fitness sales experience
• Experience supervising people successfully
• Proven experience in generating and following up on leads
• Confident in generating personal sales and training Wellness Advisors in sales
• Ability to manage and drive all revenue streams: memberships, retail, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Strong customer service skills
• Ability to excel in a fast changing, diverse environment

• Ability to recognize areas of improvement and make changes using good judgement

• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and Studio software

DUTIES

• Lead Generation, Membership Sales and Retention
• Manage and grow all revenue streams including Memberships, Retail and Teacher Training
• Manage studio budget, spending, and reporting
• Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
• Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
• Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
• Recruit, hire, train, supervise, coach, mentor all studio staff
• Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher)
• Manage maintenance issues, inventory and cleaning
• Participate in studio, regional and company-wide meetings and trainings as needed
• Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
• Social media management

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
• Must be able to effectively hear in person and via telephone

COMPENSATION & BENEFITS:

• This position offers a competitive base salary based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance
• Free Yoga Membership
• Retail discounts
• Friends and Family guest passes
• Flexible schedule

Salary : $65,000 - $95,000