Implementation Associate

Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology.

Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

The Yondr Implementation Associate is important in supporting the Education Program Specialist responsible for ensuring customer success during the post-sales customer journey. To succeed in this role, you must be highly organized, relationship-oriented, and laser-focused on delivering exceptional customer experiences. You will be accountable for successfully implementing the Yondr program and offering continued top-notch guidance and programming that will guarantee customer success.

Duties & Responsibilities:

Based on the Yondr Program design for implementation,

• Virtually support new school accounts to facilitate the implementation process, including onboarding, product/program setup, training, and customization to meet their specific requirements.

• Partner with schools on Yondr policy/protocol creation.

• Effectively communicate with school administrators, teaching staff, and parent communities through engaging presentations and written and virtual communication sources.

• Participate in the delivery of on-site services such as staff training, and monitoring of school arrival and dismissal.

• Provide constructive feedback to school leaders and staff to strengthen their Yondr implementation.

Desirable Skills/Experience:

• Background and/or experience in education (specifically grades 6-12).

• Familiarity with current educational practices around implementing school programming.

• Exceptional interpersonal skills and communication skills.

• Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and demonstrates resilience to navigate through rapid growth.

• Proficiency in technology: skilled in digital tools and technology platforms that support a remote work environment.

• Solution-driven mindset: the ability to embrace change and tackle obstacles with a proactive and solution-oriented approach.

Requirements:

• Bachelor’s Degree

• 2 years of experience in customer service, education, and/or a related field.

• Ability to travel to school sites within LAUSD

Reports to:

• Yondr Project Manager for LAUSD

Role Type:

• Part-time, hourly, non-exempt

• Temporary Dec - Feb with option to extend

• Up to 20-30 hours per week in peak seasons

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.