What are the responsibilities and job description for the Business Development Representative position at York Pontiac GMC Truck Inc?
York Chevrolet has an immediate opening for a BDC Representative to join our growing team. As a BDC Representative, you are tasked with receiving and handling large amounts of inbound/outbound calls and emails in a timely, professional, and informative manner. A BDC Representative is responsible for helping identify customer needs, provide information on inventory, partner with the sales department & managers, and set appointments for customer visits.
With excellent growth opportunity, you bring your skills, talents, and drive. In return, we will provide a great place to work, a competitive salary and benefits, and the resources to grow. This is a fast-paced environment that requires a positive attitude and excellent customer service skills.
Your hard work and professional dedication will be rewarded with competitive compensation as well as a comprehensive benefits package.
We Offer:
- A family-owned and operated dealership
- Competitive compensation package
- Paid Training, Vacation Time, 401k, and Health Insurance
- Paid weekly
Responsibilities:
- Willingness to receive a high amount of inbound calls
- Partner with the sales department to schedule appointments
- Greet customers and provide information on dealership processes
- Contact and communicate with customers to identify needs and viable solutions
- Follow all dealership processes and procedures, high frequency of contact with customers
- Thoroughly document all contacts within the customer management system
- Complete internet lead management work plans on a daily basis
- Answer all calls in a prompt, professional, and courteous manner
- Create, distribute, and utilize scripts to collect all pertinent customer information and document in the system accordingly
- Maintain excellent customer service skills and motivation to be successful
- Manage high volume incoming and outgoing calls, ranging from 50 calls per day
Qualifications:
- High School Diploma or equivalent
- Previous BDC experience
- Valid Driver’s license and clean driving record
- Advanced computer & phone skills
- Ability to multi-task in a fast-paced environment
- Various language proficiency a plus
York Chevrolet is an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.