What are the responsibilities and job description for the IT Support Technician position at YourTEK Professionals?

At YourTEK Professionals we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Support technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Duties:

Working with customer's IT Departments to resolve many different kinds of issues.
Repairing Computers, Phones, Networks, Servers, Point of Sale Systems, and more.
Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
Install hardware and software for clients.
Complete necessary internal and client-related documentation as required on a daily basis.
Install/configure/repair network and local printers.
Train clients on basic computer knowledge.
Communicate and interact with end users and internal staff to resolve IT related issues
Positive and proactive attitude with customer’s best interest in mind.
Acknowledge and escalate issues that are brought to your attention, but may fall outside of IT support Qualification / Requirements
Network Installation and design.
Help Desk Support

YourTEK Professionals provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, YourTEK Professionals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements Education / Training / Experience Required:

Minimum of three (3) years’ experience with Windows OS
Minimum of three (3) year experience with PC and laptop hardware.
Minimum of (1) year customer service experience.
Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.

Preferred:

Certification in A , Server , Network , Microsoft MCP, MCSA, MCSE, Associate Degree in Computer Science or equivalent.

Additional Requirements

Positive attitude
Excellent verbal and written communication skills.
Ability to work with minimal supervision.
Valid driver’s license.
Dependable transportation.
Must be able to lift 50 pounds.
Demonstrate attention to detail
Demonstrate strong hardware troubleshooting skills
Be creative and make solutions when one can not be found.

BenefitsVision

Dental

Life Insurance

Short Term Disability

PTO

FLOOR TECHNICIAN (FULL TIME)

TouchPoint Support Services -

Pensacola, FL

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IT Support Technician

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