Family Support Services Manager

Description

The Family Support Service Manager (FSSM) works with all participants at our Home-Life Management Center to facilitate their goal of a self sufficient life, primarily through behavioral change. The FSSM is responsible providing case management support, coordinating resources and stabilization for individuals whose lives have been impacted by homelessness, trauma and acts of domestic and sexual violence. This includes compliance with YWCA programs and policies, goal setting and accomplishment, skills education including budging, parenting and other aspects of home. This position reports directly to the Chief Housing Officer, HLMC.

Priority Objectives include:

• Coordinate internal and external housing referral placement resources.
• Assist in screening and subsequent case management orientation/training for all participants.
• Coordinate all required services for caseload which can include outside services in mental health, housing placement, drug abuse, domestic violence, parenting etc.
• Coordinate referrals for financial education and basic money management services. 
• Intervene in crisis situations involved in immediate or potential risk of harm to client(s) or others.
• Provide information regarding support services (daycare, client medical care, transportation, etc.) to participants, as needed.
• Utilize all/any internal/external (to the YWCA) resources, which might assist participants toward self-sufficiency.
• Work with YWCA staff to review case management plans and steps achieved through the plan for participants on a weekly basis.
• Counsel participants when issues arise and coordinate therapeutic services, as needed.
• Ensure the participants are receiving the necessary components of life –coping skills training such as anger management, parenting, hygiene, budgeting etc. 
• Assist the enrichment services   coordinator in planning skill based workshops and enrichment activities for   HLMC adults and children.
• Maintain internal collaborations to   empower families to successful outcomes.
• Maintain accurate records as   required by program and funders.
• Responsible for collecting,   inputting and submitting complete and accurate client information to required   parties on a timely basis.
• Collect, input and submit completed and accurate information to required parties on a timely   basis. This includes, case management files and auditor requests.
• Provide required   documentation based on all program requirements.
• Utilize resource tracking system to   report client referral records with CMIS and track systems including all forms   and exiting client referrals.
• On call for emergencies, as scheduled.

Requirements

• B.A. or B.S. degree in Behavioral Science, Social Work, Sociology, Psychology or related field, or equivalent combination of certifications
• Three to five years’ experience in counseling, human services/social work in a residential setting for families. Experience with domestic violence training and application highly desired
• Bilingual (English/Spanish) strongly preferred
• Strong written and oral communication skills, record keeping, assessment, report writing
• Must understand and know how to identify and access a wide variety of services for adults and their families
• Ability to maintain professional demeanor and relationships with diverse group of program participants

Candidates must accept and implement the YWCA mission to empower women, eliminate racism and promote peace, justice, freedom and dignity for all.

Job Type: Full-time, exempt. We offer a comprehensive benefits package

Qualified candidates should use this link to apply: https://recruiting.paylocity.com/recruiting/jobs/Details/491594/YWCA-Delaware/Deputy-Chief-Housing-Officer

YWCA Delaware is an equal opportunity employer. We are committed to inclusivity and encourage qualified candidates from all cultures and communities to apply.

YWCA Delaware is a leading advocate for women by providing housing, violence prevention and sexual assault crisis services, financial empowerment, racial justice and youth programming. We empower women politically, financially and socially while fostering the confidence and can-do attitude needed to eliminate barriers and overcome life’s obstacles. We are a statewide organization headquartered in Wilmington, Delaware. Annually we serve approximately 6,700 participants within our comprehensive programs. Our mission is to eliminate racism, empower women, stand up for social justice, help families and strengthen communities.

No phone calls please

Salary : $42,000 - $45,000