Young Parent Programs Direct Care Supervisor

Reports to: Program Director

Schedule: Full time; Sunday – Thursday, 3pm – 11pm, with flexibility to respond to crises and meet programmatic needs in addition to sharing responsibility for 24-hour on-call management

FLSA Status: Exempt

Starting Rate: $50,400 annually

The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include a crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, and supervised visitation. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and others.
• Perform quality work within program guidelines and deadlines.
• Work effectively as a team contributor and foster a positive working environment.
• Work independently while understanding the need for communication and coordinating work efforts with other employees and organizations.
• Maintain professional behavior and strict confidentiality

Position Purpose

The Direct Care Supervisor is responsible for supporting the Program Director in oversight of the Young Parenting Program, serving teen mothers and their children ages 13-20. The Direct Care Supervisor supports the Direct Service Advocate team, consisting of approximately 15 – 20 staff, to ensure implementation of the Caring Together Model as well as full compliance with DCF standards and EEC licensing requirements.

Essential Responsibilities

• Assist the Program Director with the daily management of Young Parenting Program;
• Nurture and support a milieu approach that is youth-guided, family-driven, strengths-based, and trauma-informed;
• Embrace and model a positive youth development framework;
• Work effectively with residents’ family members, peer advocates, organizational partners, and other stakeholders central to resident care;
• Develop and deliver weekly programming and associated schedules on topics such as life skills, parenting, and health and wellness;
• Conduct and/or participate in a variety of weekly or regular meetings with residents, such as house meetings and case reviews, and staff;
• Provide crisis counseling as needed;
• Share responsibility for 24-hour, on-call management.;
• Contribute to all aspects of employee recruitment and retention including interviewing, on-boarding, supervision / coaching, professional development, and evaluation;
• Provide, facilitate, and ensure training for new employees, within the introductory period, in support of program policy and procedures;
• Ensure staff members’ understanding of and full compliance with program policies and procedures including, but not limited to, mandated reporting, emergency procedures, transportation guidelines, particularly as it pertains to the use of personal vehicles for business purposes, and the storage of medication.;
• Partner with the Program Director and Human Resources to identify, address, and resolve concerns regarding employee performance and conduct;
• Engage in ongoing communication and supervision with the Program Director, including daily status updates and associated documentation;
• Notify and consult immediately with the Program Director and/or On-Call Supervisor regarding risks and/or instances involving safety, security, abuse, neglect, and/or other critical situations;
• Document and submit employee training / professional development logs to HR on a monthly basis;
• Document resident activities, engagement, and outcomes and support program and outcomes reporting;
• Complete regular compliance audits of staff and client files;
• Serve as a point of contact for community partners, program interns, and volunteers;
• Maintain a respectful, inclusive, and accountable work environment;
• Assist with upkeep of facility and property
• Maintain an 1:5 ratio during 1st and 2nd shifts while maintaining an 1:10 ratio during the 3rd shift overnight; and
• Perform other related duties as needed.

Qualifications

• Bachelor’s degree preferred in Social Work or Counseling plus 4 years of experience working with youth and their families;
• Prior supervisory experience with demonstrated ability to successfully manage projects;
• Experience with survivors of gender-based violence and exploitation;
• Experience addressing the impacts of decisions and actions on multiple communities;
• Understanding of both interpersonal and structural racism and bias; Experience
• Working in a residential setting preferred;
• Experience working in residential setting and/or experience with adolescents and/or young parents and children preferred.
• Must possess positive energy, sound judgment, ability to work independently as well as part of a team working effectively in partnership with program staff and leadership;
• Maintain high standard of meeting deadlines and achieving outcomes as defined by program;
• Ability to represent agency from a management perspective in an active union environment;
• Excellent written and organizational skills including computer skills;
• Must have knowledge of/contacts with community agencies;
• Must be able to be covered by the agency's insurance policy; and
• Must be able to lift 40 lbs.

EEO STATEMENT

It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

AT-WILL EMPLOYMENT

The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.

CRIMINAL BACKGROUND CHECKS

The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.

INTRODUCTORY PERIOD

All employment at the YWCA begins with a 150-day Introductory Period.