Enrollment specialist

This position is on-site, Monday Friday, typically within standard office hours; flexibility is necessary, and some travel may be required with notice.

Summary :

The Enrollment Specialist position is responsible for (1) identifying the needs of families and promptly converting them for services;

2) scheduling tours; (3) helping to increase enrollment; and (4) Maintaining childcare system for billing, payments, subsidy and compliance (5) CACFP paper work and monitoring.

This position requires a cooperative approach with internal personnel, families, and outside vendors and agencies. The Child Care Enrollment Specialist fosters a supportive, positive atmosphere that welcomes and respects all individuals.

Essential Duties and Responsibilities :

• In conjunction with Directors, proactively targets, contacts, and communicates with families to identify childcare needs
• Promptly and efficiently communicates with families throughout the enrollment process
• Assists with and understands marketing plan initiatives
• Maintains flexibility to ensure evening and / or weekend communication with prospective families
• Develop and maintains reporting on data points metrics, including compliance.
• Ensures proper communication plan and / or process to identify availability in each program.
• Collaborates with Directors and other internal departments to assist with achieving objectives
• Schedules tours and completes all follow up with attendees
• Partners with Directors to ensure smooth and accurate transition for parents
• Maintain full knowledge of offered programs and business issues related to a full-service childcare service
• Demonstrates attention to detail and accuracy
• Any additional duty as assigned by manager

Education and Experience :

• Associate or bachelor's degree or any equivalent combination of at least two years of training and experience that provides the required knowledge, skills and abilities to successfully perform this job.
• An individual must have advanced attention to detail, excellent communication / follow up skills, and intermediate knowledge of MS Office.

Competencies :

• Shows respect and sensitivity for cultural differences. - Treats people with consideration regardless of status or position;
• Works with integrity and ethically; upholds organizational values.
• Approaches others in a tactful manner; Reacts well under pressure.
• Observes safety and security procedures.
• Adapts to changes in the work environment.

Physical Requirements :

In addition to the duties listed above, this position also has physical components as listed below. The list is intended to give an overview of the position as performed by a person without disabilities.

In conformance with the Americans With Act, the YWCA York will make reasonable adjustments to enable an otherwise qualified individual with a disability to perform the essential functions of the position with or without accommodation where necessary.

• Ability to lift, push, and / or pull up to 25 pounds.
• May require driving in inclement weather.
• Frequent standing, sitting, walking and typing.
• Visual Demands : Visual acuity to perform activity such as viewing computer terminal and reading

Last updated : 2024-09-28