What are the responsibilities and job description for the Senior Credit and Collections Specialist position at ZAH Group?
The Senior Credit and Collections Specialist is responsible for working directly with customers, finance, sales and customer service to process credit applications, collect accounts receivable, and manage and resolve deductions.
Collect outstanding balances by contacting customers with overdue invoices in accordance with established guidelines. Work with Sales Associates as required to resolve billing questions and problems.
Set customer credit limits by conducting periodic credit reviews of existing customers and assessing the credit worthiness of potential customers in accordance with the credit policy.
Resolve short pays and disputes in a timely manner.
Maintain accounts receivable software criteria.
Generate customer invoices daily.
Review daily credit hold and initiate action to resolve.
Perform reviews, research, and data entry of credit memos issued.
Update trading partners and customer requirements in the Electronic Data Interchange (EDI) system and resolve errors as they arise.
Provide monthly reporting and accounts receivable analysis, including days sales outstanding.
Report and process Export Import (EX-IM) insured international sales on a monthly basis.
Maintain closed return goods authorization (RGA) log.
Maintain tax requirements for all customers/states.
Perform other duties as required within the nature and level of work.
Qualifications
Bachelors degree and three (3) years of experience in credit and collections management. Experience with financial analysis and analyzing customer financial statements is required. Experience in deduction management is preferred. Certification by National Association of Credit Management (NACM) is preferred. A certification in Certified Business Associate (CBA), Certified Business Fellow (CBF), or Certified Credit Executive (CCE) is a plus.
Must be able to interact with all levels of management inside and outside the Company and possess exceptional written and verbal communication skills. Proficient Microsoft Office Suite ﴾Excel, Word, Outlook, and PowerPoint﴿.
Physical Demand Requirements
Occasionally required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
