What are the responsibilities and job description for the Support- Busser/Barback/Runner position at ZANJA MIAMI LLC?
The overall objective and purpose of the Support Busser/Barback/Runner position is primarily responsible for clearing away dirty dishes, sets tables, and serves as an assistant to a Restaurant Servers. This position is primarily responsible for cleaning bar and equipment, and replenishing bar supplies such as liquor, fruit, ice, and dishes. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.
Essential Functions
Primary responsibilities and tasks include, but are not limited to the following:
- Clears and resets counters or tables at conclusion of each course.
- Assists dining room waiters in the food and beverage service, set tables, serve guests as directed by the waiter, keep menus clean, clean table between servings, menu knowledge.
- Assists with providing tables with beverages.
- Removes soiled linens and replaces with clean linen.
- Transports dirty dishes to dishwashing station.
- Polish silver and glass as needed.
Essential Duties / Tasks / Responsibilities:
1. Guest Service – 20%
a. Ensure high levels of guest satisfaction
b. Assisting Bartending staff as needed.
2. Side work – 80%
a. Set up a bar/bars in a thorough and swift manner.
b. Maintains service and sanitation standards according to health code regulations.
c. Stocks refrigerating units with wines and bottled beer.
d. Replaces empty beer kegs with full ones.
e. Slices and pits fruit used to garnish drinks.
f. Washes glasses, bar, and equipment and polishes bar fixtures.
g. Mops floors.
h. Removes empty bottles and trash.
i. Mixes and prepares flavors for mixed drinks.
j. Maintain the daily operations of the restaurant through the execution of daily sidework.
k. Keeps bar area clean and organized at all times.
l. Attend all required trainings and department meetings
Knowledge / Skills / Abilities (KSA’s):
1. Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
2. Ability to remain calm and well organized under pressure while working quickly.
3. Ability to prioritize and maintain multiple tasks at a time.
4. Ability to keep emotions under control.
5. Good time management skills.
6. Basic knowledge of Wine, Beer, and liquor.
7. Ability to respond promptly to guest needs.
8. Ability to communicate effectively with guests and Team Members
9. Must speak clearly and persuasively in positive or negative situations.
10. Local knowledge of the community ( attractions activities, etc.)
11. English language and professional communications skills are required.
Minimum Qualifications
- Previous experience within food and beverage a plus.
- High School diploma – required
- Hospitality or customer service experience - preferred
- Experience in F&B operations - preferred
