Fraud Operations Specialist

Job Description

Job Description

What You'll Do :

• Investigation and resolution of identified and reported fraud. This includes performing a wholistic review of transactions, account profile, client behaviour, and mitigating risk. Remediation and reporting required aligned to the product and regulatory association.
• Fraud Investigator will function as a liaison with Global Financial Crimes unit and additional stakeholders amid the referral process for regulatory reporting requirements.
• Ensuring timeliness with required EWS / Zelle reporting standards and requirements
• Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary
• Proactively identify recovery efforts from reported fraud transactions to recuperate losses
• Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation
• Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients
• Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units
• Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties
• Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations.

These skills will help you succeed in this role :

Even Better If You Have :

Rate range - $35-$40

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Salary : $35 - $40