Program Manager

Job Title:  Program Manager

Summary - This is a contingent opportunity and would begin work upon award

US Navy and Marine Corps Reservists returning from deployments face unique challenges that can cause increased stress in their lives and exacerbate deployment stress injuries such as Post-traumatic Stress Disorder (PTSD) or Traumatic Brain Injury (TBI). The Department of Navy Bureau of Medicine and Surgery’s (BUMED) Psychological Health Outreach Program (PHOP) provides support for US Navy and US Marine Corps Reservists by 1) creating a Psychological Health (PH) “safety net” for Reservists and their families, who are at risk for not having stress injuries identified and treated in an expeditious manner; 2) to improve the overall PH of Reservists and their families; and 3) to identify long-term strategies to improve PH support services for Reservists and their families.  

Essential Duties and Responsibilities:

• Responsible for providing day-to-day support of the PHOP contract.
• Serves as the Government interface and customer relations manager.
• Develops and/or reviews assigned program processes, procedures, and artifacts to ensure satisfaction of content requirements and adherence to necessary and appropriate organizational guidelines.
• Ensures that all efforts are performed and managed in a skillful, efficient and professional manner, work is appropriately planned and scheduled, the required levels of performance and quality standards are established, monitored and maintained; and that status, progress and concerns are reported in a comprehensive and timely manner.
• Monitors, tracks and reports organizational and/or program trends within the PHOP program.
• Ensures credentialed and licensed providers maintain licensure and certification.
• Recommends improvements to correct deficiencies.
• Travels up to 20% of the time to conduct quality assurance checks.
• Other duties as assigned.

Supervisory Responsibilities  

Responsible for the overall direction, coordination, and evaluation of the contract activities. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience Qualifications:

• Master’s level degree from an accredited academic institution in business/program management, social services, human resources, leadership, or a related field
• 10 years relevant experience managing, staffing, overseeing, and completing large-scale Government projects of similar work such as family services facilitation, and a demonstrated knowledge of support and sustainment-related operations.
• Experience providing educational briefings and presentations to small and large audiences.
• Possess a thorough knowledge of the military organizational structure, mission objectives, function, procedures, regulations, and policy pertaining to the Department of Defense.
• Experience in supporting and communicating with senior Office of the Secretary of Defense (OSD) officials.
• Ability to effectively interface and communicate with civilian and military personnel at all levels.
• US Citizen
• Valid passport
• Ability to obtain and maintain a Secret Clearance
• Must pass a pre-employment background check.

Preferred Qualifications

• Previous experience working with military personnel, Reservists, and their families.
• Previous experience working with the PHOP or similar contract.
• Project Management Professional (PMP) Certification
• Professional experience in domestic violence or child abuse

Other Skills and Abilities

• All positions on this contract require a favorably adjudicated Government Background Investigation
• Must be U.S. citizen and speak fluent English.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and on budget; manages project team activities
• Ability to solve complex technical, managerial, or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
• Ability to operate at advanced levels of authority and manage significant activities and resources to produce and take responsibility for results
• Demonstrated ability to manage and supervise staff and special initiatives

Physical Demands:  Works in office areas.  Sits, stands, bends, lifts, and moves intermittently during working hours.  Uses a personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Pay Range: $90,000 - $150,000

PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Salary : $90,000 - $150,000