Customer Service Representative

Overview:

Our client, a Global Fortune 50 organization and one of the world’s largest distributors of healthcare systems, medical supplies & pharmaceutical products, seeks an accomplished Customer Service Representative.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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Location: 11800 Weston Pkwy, Cary, NC 27513

Duration: 4 - 5 months contract w/ possibility of extension or conversion to FTE role

Notes:

· This is ONSITE only.

· Per manager’s request, interested candidates will be required to complete a Customer Service Assessment prior to submission.

· The candidate should be able to work the following schedule: Monday - Friday, 8:00am - 7:00pm (1/5 hour lunch, two 15-minute breaks).

Description:

· The CSR plays an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel.

· Primary resource for inbound telephone calls to minimize workflow interruptions due to nonclinical related customer inquiries, such as general prescription status or financial information.

· Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.

· Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

· Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.

· Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

· Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.

· Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety.

· Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements).

Qualifications:

· High School Diploma or GED with minimum of Associate degree preferred.

· 1 year of call center - pharmacy experience.

· The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.

· Experience working with management information systems to effectively address customer needs.

· Proficiency in Microsoft applications.

· Excellent verbal and written communications.

· Professional telephone manner.

· Strong attention to detail.

· Customer service experience preferred.

· Medical office experience / knowledge of medical terminology preferred.

Questionnaire for candidate to complete:

· When are you available to start?

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I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Satwinder “Sat” Singh

Lead Technical Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Job Types: Full-time, Contract

Salary: $18.00 - $20.40 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Cary, NC 27513: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Interested candidates will be required to complete a Customer Service Assessment prior to submission. Are you good with this?
• Candidate should be able to work following schedule: Monday - Friday, 8:00am - 7:00pm (1/5 hour lunch, two 15-minute breaks). Are you good with this?

Education:

• High school or equivalent (Required)

Experience:

• Call Center - Pharmacy: 1 year (Required)
• Professional Telephone Manner: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)
• Medical Office / Knowledge of Medical Terminology: 1 year (Required)

Work Location: In person

Salary : $18 - $20