Production Support Engineer

Hi,

It was nice talking you on LinkedIn. Here I m sharing the complete job details with our direct client, kindly go through it and share your thoughts.

Brief about M3bi:

M3bi is a new generation IT Services Company specializing in Business Intelligence, Data Warehousing & Data Analytics! The team at M3bi stands for enabling enterprises with an enriched and controlled view of their business and data. Our primary focus is around data analytics, testing automation and end-to-end delivery of Data Management programs for large Financial Services and Healthcare clients. Attached herewith is the Job Description for the role If you or someone you know fits the profile description and is interested , please send across your profile to

Job Title: Production Support Engineer

Location: Phoenix, AZ

Duration : Long Term

Job Description:

We are looking for an experienced Production Support Engineer with 4 years of expertise in IT Service Management (ITSM), production support, API technology stack, batch file processing, monitoring and support, automation and scripting, SQL, and release management. The ideal candidate will have a background in the banking domain and be comfortable with late shift timing to ensure seamless operations.

Key Responsibilities:

• IT Service Management (ITSM): Implement and manage ITSM processes to ensure efficient and effective service delivery.
• Production Support: Provide comprehensive production support for banking applications, ensuring minimal downtime and quick resolution of issues.
• API Technology Stack: Monitor and support APIs, ensuring they are functioning correctly and efficiently, troubleshooting any issues that arise.
• Batch File Processing: Manage and support batch file processing, ensuring timely and accurate execution of batch jobs.
• Monitoring and Support: Utilize monitoring tools to proactively identify and resolve issues, ensuring system stability and performance.
• Automation and Scripting: Develop and maintain automation scripts to streamline processes and improve efficiency.
• SQL: Utilize SQL for database queries, problem analysis, and troubleshooting.
• Release Management: Coordinate and manage the release of new features and updates, ensuring smooth transitions and minimal disruptions.
• Late Shift Support: Provide support during late shifts, addressing any issues that arise and ensuring continuous operations.
• Banking Domain Knowledge: Apply in-depth knowledge of banking processes and regulations to support and enhance banking applications.

Qualifications:

• Experience: 4 years in production support, ITSM, and related fields (incident management, change management, disaster recovery, problem management).
• Technical Skills: Proficiency in API technology stack, batch file processing, monitoring and support (splunk or other monitoring tools), automation and scripting, SQL, and release management.
• Domain Knowledge: Strong understanding of the banking industry, including relevant regulations and best practices.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Flexibility: Willingness to work late shifts and adapt to changing priorities and demands.

Preferred Qualifications:

• Certifications: Relevant certifications in ITIL, SQL, or other related areas.
• Tools: Experience with monitoring tools, automation frameworks, and release management software.