What are the responsibilities and job description for the Customer Support Representative position at ZENTRO?
A company is looking for a part-time Customer Support Representative for the weekend overnight shift.Key ResponsibilitiesConfigure and troubleshoot wired and wireless network issues for customers over the phoneProvide high-level customer service and educate customers on products and servicesConduct follow-up calls and assist with new service sign-ups and basic billing issuesRequired QualificationsHigh School Diploma or equivalent educationPrevious networking or telephone customer service / support experienceBasic understanding of computer hardware, software, and consumer wireless routersStrong work ethic with an emphasis on teamwork and respect for othersSelf-motivated, organized, and able to work efficiently to meet deadlines