What are the responsibilities and job description for the PART-TIME Customer Support Representative - Weekend Overnight Shift position at Zentro?
About Us
Zentro is the choice for discerning internet users who demand the best. We empower our customers with remarkably fast, exceptionally reliable Internet service, delivering it with unbeatable 99.99% uptime and uncommonly responsive customer support. Zentro is a refreshing alternative to the never-ending headaches and hassles of dealing with the usual suspects. Our name may be new to you, but we're actually the largest independent (and highest rated!) MDU-focused ISP in the country, improving the way people get and stay online... today, tomorrow and beyond.
Zentro is seeking to hire part-time (Friday nights and Saturday nights) phone support specialists who will support customers of our Gigabit Internet services. Potential candidates should have a basic understanding of computer hardware, software, and wireless routers. If you have some knowledge and a strong interest in computers/networking along with customer service skills and experience, we are willing to train advanced skills.
Essential Duties and Responsibilities
- Overnight weekend shift required (approximately 10pm-7am Friday and Saturday nights)
- Configure and troubleshoot wired and wireless network issues for customers over the phone.
- Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones and more.
- Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
- Conduct follow-up calls to customers with recent completed service requests or calls
- Reply to customer email inquiries.
- Work with customers to sign up for new service and resolve basic billing issues.
- Troubleshoot advanced networking protocols within the company network.
Qualifications:
- High School Diploma or equivalent education
- Requires either previous networking or telephone customer service/support experience
- A basic understanding of computer hardware and software and consumer wireless routers
- High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
- Must have the ability to solve problems with patience and a positive approach.
- Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
Compensation
- Salary: $16 - $18 / hour Bonus Opportunities
- Part-time sick leave
Salary : $16 - $18