What are the responsibilities and job description for the Customer Service Representative position at Ziglift Material Handling?
Ziglift is a leading distributor of new & used pallet racking and provider of Material Handling solutions. We are looking for a talented Sales Support Specialist professional to join our team. This person is accountable for providing customer service and support to our sales team. Assist customers and sales staff by providing pricing on products / services and issuing estimates, sales order and/or invoices to customers.
- This team member will act as a key interface between the teams and in a position to grow with the company
- Act as a point of reference for the sales team, transportation, fabrication, customers, and vendors
- Assists with answering phones in a polite, courteous manner
- Greets and assists walk-in customers; provide the customer with a quote or direct them to sales staff
- Assist sales staff by creating / processing Estimates & Purchase Orders for material / services from vendors
- Provide excellent customer service to our phone / walk-in customers
- Provide knowledgeable answers to questions about products, pricing, availability, and order status
- Assists with Will-Call window, as needed
- Updates customers on order status and addresses order concerns
- Updates Sales reps on status or any delays on shipments or material of orders
- Works along with the transportation department to schedule shipments and provide shipment updates to the customer
- Perform other clerical duties such as filing, photocopying, faxing, etc.
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Required Skills_*
- Ability to identify actions necessary to complete tasks and obtain results.
- Positive and constructive view of working with others.
- Ability to listen to and work with a wide range of customers
- Ability to learn and function in a fast-paced environment
- Must be able to work with the sales team, but also work independently
- Assists other departments as needed
- Strong communication and interpersonal skills and dedication to customer satisfaction
- Excellent time management and organizational skills and the ability to multitask and prioritize
- Punctual
- Ability to pay strong attention to detail
- Personal accountability
QUALIFICATIONS
- High School Diploma Required
- Associate Degree (Preferred)
- At least Two Years of customer service experience
- Office or Sales Experience is a plus
- QuickBooks Enterprise Desktop experience preferred
- Proficient in software including MS Office & MS Excel
- Maintains quality service by following organization standards
- Maintains safe and clean work environment
- Contributes to team effort by accomplishing related tasks as needed and keeps a positive work attitude
- Previous industry experience preferred (Pallet Racking & Material Handling Systems)
- Someone looking for growth with Ziglift Material Handling
Job Type: Full-time
Pay: $19.00 to $22.00 per hour.
Ziglift Material Handling is the industry leading expert in smart integrated warehouse storage solutions. With years of experience in the industry, the largest inventory of new & used equipment, and locations in California, Arizona, Mississippi, and Texas, Ziglifts capabilities and services extend throughout the United States.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $19 - $22
