What are the responsibilities and job description for the Director of Customer Success position at zignyl?
About Zigy
Zigy helps frontline businesses unlock profitability and engagement using AI-powered tools that turn fragmented data into clear, actionable insights. We serve QSR, hospitality, retail, and more—transforming day-to-day execution with intelligence.
The Role
We’re hiring a strategic, tech-savvy leader to own Customer Success and AI Enablement. You’ll drive onboarding, support, and user adoption while building scalable, AI-enhanced systems that deliver measurable impact. This isn’t about maintaining accounts—it’s about redefining the customer experience.
What You’ll Do
- Lead onboarding, training, and support with AI-driven systems
- Implement tools like chatbots, predictive analytics, and automation
- Translate customer feedback into product improvements and UAT cycles
- Act as the internal voice of the customer to guide strategy and roadmap
What We’re Looking For
- 3 years in Customer Success or CX leadership (SaaS, AI, or tech-focused)
- Deep understanding of AI tools, automation, and data-driven decision-making
- Experience managing teams and collaborating with product/development
- Bonus: Experience in QSR, hospitality, or frontline industries
Traits That Thrive Here
Start-up experience. Autonomous, entrepreneurial, CURIOUS, strategic, customer-obsessed, detail-oriented, and passionate about transforming frontline work with AI.
Why Zigy
Be part of a fast-growing AI company where your work directly shapes the future of frontline business success. This is a high-impact, high-ownership role for someone ready to lead at the edge of innovation.