What are the responsibilities and job description for the ATM Operations Coordinator ---LOCALS ONLY ----Day shifts Required ----- Hybrid Role position at Zillion Technologies, Inc.?
US CITIZENS / Green Card Holders ONLY
Hours: *DAY SHIFT* 6:00 am – 6:00 pm (12-hour rotation, weekends and holidays)
THIS IS A DIRECT BANKING CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Shaily Sharma - 9084874334
Email: shaily(at)zilliontechnologies(dot)com // 9084874334
ATM Operations Coordinator
Duration: Long term Ongoing with no end date
Location : Remote and Onsite Thrice a week ( Vienna, VA)
Responsibilities
• Proactively monitor the ATM enterprise for performance and availability.
• Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
• Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.
• Create, document, and update incident tickets, record faults, actions for resolution, and up times.
• Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
• Dispatch services for ATM component failures and outages; monitor until resolution
Qualifications – All required unless otherwise noted
• 1-2 years of ATM and/or network monitoring experience
• Ability to respond quickly and accurately in high-pressure situations
• Ability to effectively manage tasks and job duties with shifting priorities
• Ability to document and apply policies, standards, and procedures
• Experience in problem resolution, including determining root cause, scope, and scale of issues
• Exposure to validating system availability and performance
• Working knowledge of enterprise systems, terminal knowledge, and IT terminology
• Research, analytical, and problem-solving skills
• Effective skill in exercising initiative and using good judgment to make sound decisions
• Effective skill supporting a global 24/7/365, member/customer-focused services operation
• Effective verbal and written communication skills
• Working knowledge of ATM and/or enterprise system monitoring tools
Working Conditions
• The position is designated as “ Essential Personnel,” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations, or training.
• This is a rotating schedule position that requires working every other weekend,
A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between different teams, manage schedules, and track project progress
"1. Excellent organizational and multitasking skills
2. Strong communication and coordination skills
3. Familiarity with project management tools"
Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com // 9084874334
Thanks,
Shaily Sharma
Zillion Technologies Inc.
Asst. Director - Talent Acquisition
9084874334
Email: shaily(at)zilliontechnologies(dot)com // 9084874334
