Shared Services Advisor (Shared services Experience required/ HR) - Hybrid Role - LOCALS ONLY

US CITIZENS / Green Card Holders / EAD Green Card Holders ONLY

NO THIRD PARTIES PLS

THIS IS A DIRECT CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Saakshi Sahni - 703-955-1070

Email: saakshi(at)zilliontechnologies(dot)com // 7039551070

Shared Services - Advisor

Duration: Long Term Ongoing Project with NO end Date

Direct banking Client

Rate : $30/HR W2

Hybrid - 3 Days a week in Vienna, VA / 2 Days fully Remote

US CITIZENS / Green Card Holders / EAD Green card

Job Description:

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions.

Responsibilities:

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day.

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications

• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately

• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints

• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services

• Perform functions in adherence to defined service level agreements

• Ensure compliance with all HR related policies, practices, and procedures

• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures

• Perform research for process improvements; provide information to senior staff and leadership as directed

Qualifications:

• Advanced customer service focus and relationship management skills

• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function

• Familiarity with various Human Resource issues, services, and systems

• Desired: Previous call center experience

• Desired : Exposure to human capital management systems

• Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations

• Effective database and presentation software skills

• Effective organizational, planning and time management skills

• Effective research, analytical, and problem-solving skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill maintaining accuracy with attention to detail and meeting deadlines

• Effective verbal and written communication skills

• Exposure to human capital management systems

Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070

Thanks,

Saakshi Sahni

Zillion Technologies Inc.

Director - Talent Acquisition

Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070