Customer Service Representative

Job Overview:

• Fully manages assigned portfolio.
• Handles customer service inquiries and complaints, and if necessary, performs research duties to resolve a borrower's more complex issue.
• Responds to inbound correspondence (email and regular mail), telephone calls and voicemails in accordance with departmental Service Level Agreement.
• Collects delinquent accounts from date acquired to date paid in full. This includes maintaining accurate and current customer information through contact with customers by various means of communication.
• Adheres to all applicable laws and guidelines.
• Performs due diligence requirements according to all applicable state and federal rules and regulations.
• Accurately reflects the content of the borrower contact in notes on accounts - updating the account with any new information.
• Uses proper collection techniques to ensure favorable delinquency and default ratios as established by the corporation's goals, while maintaining consistency with the mission and management policy of the company.
• Represents the company with professional and ethical work standards.
• Contacts borrowers in a pleasant, professional, and efficient manner.
• Responsible for understanding and abiding by the intricacies of loan servicing requirements as related to ZuntaFi regulations.
• Performs other duties as assigned.

Skills/Abilities

• Must have the ability to work flexible days and hours to meet customer service needs.
• Must be able to effectively communicate with customers, superiors, and peers.
• Working knowledge of tools such as Word, Excel, Outlook, etc.
• Ability to obtain knowledge and understanding of the ZuntaFi Servicing system.
• Desire to meet or exceed business partner’s needs and expectations.
• Must have a desire to work in a team environment.
• Responsible for recognizing opportunities for continuous process improvements and driving those improvements forward.
• Must keep borrower information and situations confidential.
• Requires independence and initiative, leadership and project management skills.
• Understands and possesses personal values of integrity, honesty, self-esteem, recognition, and achievements and how these values are important motivators for customers and staff.
• Builds effective relationships with customers, superiors, peers, and subordinates through well-developed interpersonal and written communication skills seeking improvement opportunities through the use of risk management and time management.
• Ability to organize work projects and to follow through with assigned work. Possesses self-direction and ambition.

Physical Requirements

• Must be able to use a telephone & keyboard and view a computer screen.
• Must be able to read & analyze information on paper and a computer screen.

Education and/or Experience

• High school diploma or equivalent required.
• Previous experience in customer service, collections or a related role is preferred.

The above lists are meant to serve only as a guide in determining qualifications for a job and in no way prevents the hiring of any individual perceived by management to be best suited for the job.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Aberdeen, SD 57401 (Required)

Ability to Relocate:

• Aberdeen, SD 57401: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $17