Wine and Beer Department Manager

SUMMARY

Work with department associates to ensure that all objectives and goals of the department are met or exceeded. Provides excellent customer service while serving and selling the highest quality products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Create and outstanding customer experience through exceptional customer service
• Give the customer your full attention, greeting all customers in department
• Respond to special requests from customers in a timely manner
• Understand why our products are different than conventional stores and be able to explain to customers
• Taste and evaluate products carried in the department to determine flavor profiles and be able to communicate to our customers
• Order wine and beer and source new items, while staying current with new items and trends, to keep the department stocked and to provide the best selection for our customers
• Share knowledge of products with customers, making recommendations for food and wine pairings.
• Work with team members to ensure the selling floor/aisles are cleared and well maintained
• Maintain correct department signage and pricing
• Ensure that all shelves and displays are properly stocked, rotated and front facing
• Maintain back stock in good order and rotated
• Help cross-merchandise product with other departments
• Gain and maintain knowledge of products sold within the store and able to respond to questions and make suggestions about products.
• Responsible for accurate quarterly inventory.
• Write schedule to ensure department is properly staffed within budget to provide strong customer service.
• Supervise, train and coach department members. Educate associates on all products and vendors.
• Follow and comply with all applicable alcohol handling and service regulations, health and sanitation procedures and adhere to safe work practices.
• Position is full-time

SUPERVISORY RESPONSIBILITIES

Supervise team of wine and beer associates.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, the individual must be able to multi-task and work at different paces, meet deadlines, and have reliable attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills and a positive attitude
• Ability to collaborate and lead as well as be self-directed
• Ability to manage multiple assignments at once
• Strong attention to detail and accuracy

• Excellent customer service skills.
• Ability to learn basic knowledge of all products carried in department.
• Ability to follow instructions and procedures.
• Effective time management skills, strong work ethic and integrity.
• Able to answer customer questions in a clear and service-oriented manner.
• Able to work a flexible schedule based on the needs of the department. Which include working days, evenings, weekends and holidays.

EDUCATION AND EXPERIENCE

Certified Sommelier preferred and/or 5 years of work experience and knowledge as Wine Steward. Two years of wine and beer buying experience. Prior department management experience desired.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and government regulations. Ability to effectively present information to and respond to questions from other managers, store managers, vendors & customers.

MATHEMATICAL SKILLS

Strong basic math skills including the ability to add, multiply, divide, subtract and calculate percentages

Knowledge of Microsoft Office application including Microsoft Word, Excel and Outlook. Ability to apply concepts such as fractions, percentages and discounts.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for long periods of time
• Bend, lift, push and pull carts with heavy loads
• Proper use of a box cutter, knives, and other department devices
• Frequently lift and/or move up to 50 pounds
• Frequent bending, stooping, and climbing
• Frequent use of stairs
• Repetitive stretching and lifting required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to temperature variations and wet conditions
• May walk and work on uneven surfaces
• Requires reaching above and below shoulder height
• May need to use a ladder or stool to reach product or supplies
• Exposure to continuous background noise
• Walking surfaces are sometimes slick
• Any item over 40 pounds requires a team lift