World Service Center Team Lead

Zurich Cover-More is seeking an World Service Center Team Leader to join our Group in North America.

Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!

The World Service Center provides support and service to existing and prospective Travel Guard Customers navigating their travel insurance products. The department Team leaders focus specifically on continuous development of our team, handling escalations, and implementation of new processes and procedures. This role requires someone creative and collaborative, with a passion for excellence and focus on delivery of top notch customer service to ensure all needs are being met. We are looking for a self-starter who is able to stay ahead of tasks and identify opportunities for growth of our teams. If you are a self starter with the motivation to lead and guide those around you, we would love to hear from you!

Responsibilities Include:

• Ability to lead and teach others new skills
• Multitask and prioritize key trainings and initiatives ensuring their completion and implementation
• Creative and critical thinking to provide out-of-the-box solutions where necessary
• Self starters who work well in a collaborative environment
• Work closely with Management and American Express to understand initiatives and department needs
• Organization skills necessary to move forward multiple initiatives at once
• Assist with management of third party system access
  
  

Basic Qualifications:

• High school diploma or equivalent
• Ability to work weekends and odd hours to support a 24/7 operation
• Ability to work in office 2-3 shifts per week
  
  

Preferred Qualifications:

• A record of providing outstanding customer service (2 year preferred)
• Excellent verbal and written communication skills
• Ability to provide clear direction and guidance
• Analytical skills in reviewing and interpreting policy coverage and claim status
• Ability to effectively manage and prioritize tasks
• Ability to respond to high end clientele with professionalism and clarity