Senior Debt Collector

Zwicker is currently seeking Senior Debt Collectors to join our team, prior collections experience is required. Several openings are available. The start date for the role is Jan 29th, 2024. Full benefits are included which will start Feb 1st, 2024.

The role provides paid onsite training for four weeks. The pay rate is $19-$20 per hour, depending on relevant experience, with uncapped bonus potential. The hourly rate is paid weekly and bonuses are paid monthly.

The office is located at 80 Minuteman Rd, Andover MA and the role is fully onsite.

The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.

Responsibilities of a Senior Debt Collector include:

• Outbound call center, calling debtors who owe money to our clients and discuss their ability to pay and share repayment options available
• Record accurate and detailed notes; update account status and card member’s information into computer system
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws
• Other duties as assigned

Qualifications of a Senior Debt Collector:

• 5 years of debt collection’s experience, preferably 3^rd party collections
• Knowledge of the FDCPA and state consumer protection laws
• Above average administrative and phone skills
• Strong negotiation skills
• Excellent communication skills
• Well organized, results driven
• Effective decision-making skills
• Strong listening, interpersonal, oral, and written communication skills
• Strong computer skills

Physical Qualifications:

• Be able to lift five pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to travel occasionally when needed by the most efficient means of transportation
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

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http://www.zwickerpc.com/job-applicant-privacy-notice/