What does an At Risk Customer Support Representative II Do?
The At Risk Customer Support Representative II addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Being an At Risk Customer Support Representative II requires a high school diploma or equivalent. Offers discounts or special deals as needed and within pre-established limits. In addition, At Risk Customer Support Representative II typically reports to a supervisor or manager. Working as an At Risk Customer Support Repres ...entative II typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.More Show Less
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