Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. May research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to ... a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.More Show Less
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The Branch Service Representative provides members with timely, accurate and exemplary service when processing transactions. Displays a thorough knowledge of products and services. Conducts basic member needs analysis for the purpose of referring to the appropriate business partner for additional service. Performs the duties of the position at the employee's regular branch or branches from Monday through Friday, and will work Saturday hours at th...
Role. This entry-level position performs assigned Teller tasks associated with the processing of member transactions such as receiving and disbursing funds, posting deposits, loan payments and processing mail transactions as required. Reporting to the Assistant Branch Manager, the BSR position is accountable for meeting or exceeding pre-established Sales & Service Goals. Major Duties and Responsibilities. Provide exceptional member service, assis...
Role. This entry-level position performs assigned Teller tasks associated with the processing of member transactions such as receiving and disbursing funds, posting deposits, loan payments and processing mail transactions as required. Reporting to the Assistant Branch Manager, the BSR position is accountable for meeting or exceeding pre-established Sales & Service Goals. Major Duties and Responsibilities. Provide exceptional member service, assis...
