What does a Call Center Inside Sales Team Leader Do?
The Call Center Inside Sales Team Leader monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. Supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Being a Call Center Inside Sales Team Leader typically reports to a head of a unit/department. May require a bachelor's degree. The Call Center Inside Sales Team Leader supervises a small group of para-professional staff in an organization characteriz ...ed by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Call Center Inside Sales Team Leader typically requires 3 years experience in the related area as an individual contributor.More Show Less
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