Contact Center Quality Metrics Auditor Jobs

The Contact Center Quality Metrics Auditor prepares and presents audit reports for management to identify the issues and performance. Monitors and measures the quality of inbound and/or outbound customer service calls. Being a Contact Center Quality Metrics Auditor typically requires a bachelor's degree. Assists with feedback and training of individuals who have contact with customers. In addition, Contact Center Quality Metrics Auditor typically reports to a manager. Being a Contact Center Quality Metrics Auditor gains exposure to some of the complex tasks within the job function. Occasionall ... y directed in several aspects of the work. Working as a Contact Center Quality Metrics Auditor typically requires 2 to 4 years of related experience. More
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