Supports the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Researches best practices to develop metrics and methods to collect and analyze customer data and feedback. Utilizes data management tools to establish a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments. Creates dashboards, reports, and visualizations to analyze metrics and develop insights from various sources. Collaborates with cross-functional teams to deliver and support end-to-end custo ...mer experience goals, programs, and practices across the organization. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.More Show Less
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Creating Peace of Mind by Pioneering Safety and Security. At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000 employees globally and products sold in 130 countries, we specialize in security around the doorway and. beyond. Additionally. in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the worl...
LOCATION. Bridgewater, NJ. REPORTS TO. Sr. Director, Customer Success – Customer experience T&HS US/CAN. Company Background. Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean...
Overview. The Edmund Optics’ Customer Experience team’s mission is to enable data driven decision-making that results in improvements to the overall customer experience in key performance areas like conversion rate, customer satisfaction and retention, and operational efficiency that meet the needs of the customer’s journey. This individual will be working directly with leaders of the Advanced Manufacturing Sales team with support from the Global...
Job Title. Customer Experience Analyst. Position Overview. Shaw Industries is seeking a Customer Experience Analyst. This position plays a key role is in customer satisfaction, retention, and loyalty. By managing customer interactions effectively and collaborating with internal teams, they contribute significantly to the overall success and growth for Shaw Industries Group, Inc. This role requires a proactive, customer-focused individual with str...
eToro is the leading global investment platform that makes online trading and investing accessible to everyone. More than 11 million registered users are already using eToro’s platform to participate in markets old and new, including traditional stocks and commodities to cutting-edge cryptoassets. eToro is a regulated and secure platform, operating in full transparency with its clients’ interests in mind. As one of our first fully dedicated US Cu...
