To be responsible for overseeing the operations of the support team including , ticket tracking and escalations to ensure smooth service delivery. (1.) To monitor and track tickets/change requests and manage SLAs. (2.) To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction. (...
End to End Ownership of the Account,Process Adherence / Compliance, Team Performance,Attendance,Passion for work Excellence (1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards (2.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members2. Conduct appraisals and feedback sessions with...
End to End Ownership of the Account,Process Adherence / Compliance, Team Performance,Attendance,Passion for work Excellence (1.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards (2.) 1. To formulate the Key Result Areas of the Team Leaders & Team Members2. Conduct appraisals and feedback sessions with...
