Job Summary. Aptive is seeking. Desktop Support Technicians. to provide comprehensive IT support services in alignment with the Performance Work Statement (PWS) requirements for the. Department of Veterans Affairs (VA). This role supports the. VA customer base. by delivering deskside technical support, troubleshooting issues, maintaining system integrity, and ensuring compliance with. VA IT policies. The position is onsite in. Washington, DC. . ....
Core Function. This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities. The duties listed below ar...
