Ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
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Essential Functions. Responsibilities –. . . Ensure the confidentially of guests lists for telemarketing. . . Ensure motivations, discipline and training are on going. . . Work with hotel desk on casino-block rooms. . . Handle guest requests and complaints as received. Inform manager when request or complaint is above their approval. . . Interface with cage on credit issues and make strong approach to VIP guests to set credit lines. . . Attends a...
