Executive Response Manager Jobs

Oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 4 to 7 years of related experience. Contribute ... s to moderately complex aspects of a project. Work is generally independent and collaborative in nature. More
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