What does a Health Plan Member Services Director Do?
The Health Plan Member Services Director plans and directs policies and objectives for addressing member inquiries. Directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Being a Health Plan Member Services Director typically requires a bachelor's degree. Establishes service quality goals for the department and implements strategies to meet these goals. In addition, Health Plan Member Services Director typically reports to top management. The Health Plan Member Services Director manages a departmental sub-function within a broader departmen ...tal function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Health Plan Member Services Director typically requires 5+ years of managerial experience.More Show Less
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