Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards .... Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.More Show Less
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JOB. Position PurposeThe St. Clair County Help Desk Supervisor/Computer Technician is responsible for installing, operating, and maintaining of 900 workstations and peripherals. EXAMPLE OF DUTIES. Essential Functions, Tasks, Duties and ResponsibilitiesSupervise help desk activitiesComputer set up maintenance and diagnostics of networks.Removing and replacing all major hardware components.Set up Intel based computers including hardware and softwar...
Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 15 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an experienced Help Desk Supervisor for our Pittsburgh, PA office. Supervisory Responsibilities. Participates in the selection process and decision for pos...
Williams & Connolly LLP is seeking a Help Desk Supervisor to oversee a team of eight User Support Representatives. Reporting to the Director of IT Service Delivery, this role is responsible for managing the day-to-day operations of the Help Desk, ensuring all requests are handled efficiently and effectively. The W&C Help Desk provides 24/7 technical support in a fast-paced legal environment. The ideal candidate will have a passion for technology ...
Williams & Connolly LLP is seeking a Help Desk Supervisor to oversee a team of eight User Support Representatives. Reporting to the Director of IT Service Delivery, this role is responsible for managing the day-to-day operations of the Help Desk, ensuring all requests are handled efficiently and effectively. The W&C Help Desk provides 24/7 technical support in a fast-paced legal environment. The ideal candidate will have a passion for technology ...
Williams & Connolly LLP is seeking a Help Desk Supervisor to oversee a team of eight User Support Representatives. Reporting to the Director of IT Service Delivery, this role is responsible for managing the day-to-day operations of the Help Desk, ensuring all requests are handled efficiently and effectively. The W&C Help Desk provides 24/7 technical support in a fast-paced legal environment. The ideal candidate will have a passion for technology ...
Help Desk Supervisor. Apply Now. Back to search. Location. St. Cloud, MN. Department. Information Systems. Posted. 10 / 15 / 2024. Location Name. ATS Corporate - St. Cloud, MN. Wage. Depends on Experience Annual. Position Type. Backfill - With Modifications. Shift. Standard. Summary. The Help Desk Supervisor is responsible for building and operating a proactive, collaborative technical support team. The Help Desk Supervisor supervises our help de...
Company Overview. A privately held exploration and production company, Hunt Oil has successfully conducted worldwide petroleum operations for nearly 90 years and is one of the world’s leading independent energy companies. The mission of Hunt Oil Company is to be a growth-oriented industry leader respected throughout the world for the quality and competency of its people, the efficiency and scope of its operations, and its rich heritage of honesty...
