Position: Helpdesk/Support Specialist. FLSA Classification. Exempt. Reports to. IT Manager. Effective Date. 08/18/2025. Department. IT. Supervisory Responsibilities. None. Location. Onsite (Washington, DC NW). Position Overview. The Helpdesk/Support Specialist serves as frontline IT support within the SMART Technology & Innovation Department, ensuring employees receive timely and efficient technical assistance. This role is critical in minimizing...
